Position Title :

Structural unit:

Customer Care Directorate

Key Responsibilities:

• Identify customer needs and provide full/comprehensive information.
• Review the customer needs/problems and provide relevant solution or find alternatives.
• Transfer the solution of problems/cases to other units if needed.
• Provide first level technical support to the customers.

Education:

·         University degree or diploma in college;

·         Education in technical field is a plus.

Qualifications & Skills:

• Fluency in Armenian and Russian languages, knowledge of English is a plus;
• Willingness to work in shifts;
• Customer-obsesses and positive attitude;
• Responsible and flexible personality;
• Ability and open to new skills and knowledge;
• Excellent communication skills;
• Conflict management skills;
• Advanced MS Office user.

Working experience:

·         Working experience in a relevant field

Package of Benefits:

·         Health Insurance;

·         Corporate Mobile Service with monthly limit;

·         Six paid day-offs annually;

·         Attractive discounts and benefits from various entities and sport clubs;

·         Corporate events and parties.