"Team Bonus" is a bonus program that allows subscribers of prepaid and postpaid tariff plans of the mobile and convergent mobile bundles of "Telecom Armenia" OJSC to accumulate bonus points and exchange them for a number of services offered by the Company.

1. Registration

1.1 The program is available both for prepaid and postpaid physical entities of “Telecom Armenia” OJSC, using mobile and COMBO 2, 3 and 4 packages. The program is also available for the users of “My Company”, who are registered on the tariff plans available for physical entities (for exceptions, see clause 11.1).

1.2 Subscribers can register to the program in 3 ways

• through the website telecomarmenia.am by registering to “Personal account”
• through “My Team” application
• through USSD menu by dialling the applicable *555# command

After completing the registration, the user will get a notification on successful enrolment. Registration to the program is free. In case the user is already registered in “Personal account” they just need to visit “Bonus” section.

2. Status granting in the “Team Bonus”

2.1 Once registered to the Program, the users will be given a membership status according to the monthly expenses for mobile and convergent services of “Telecom Armenia” OJSC (computed cumulatively for the last six months).

Statuses to be assigned to the subscribers are the following:

• Standard (>100/12 999 AMD)
• Silver (13000/36 999 AMD)
• Gold (37000/77 999 AMD)
• Platinum (78 000 AMD)

2.2 Status of the subscribers will be reviewed once each 180 days based on the number of the accumulated points for that period. On the 181^st day the system will check/review the current status of the user based on the total number of the accumulated points for the last 180 days (see table 1)

Accumulated points limits for the status review (table 1)

Status Upgrade	Silver		Gold	Platinum
Points accumulated for the 180 days	≥3000 points		≥9000 points	≥17000 points
Status Downgrade	Standard	Silver		Gold
Points accumulated for the 180 days	< 3000 points	< 9000 points		<17000 points

 

The status assigned to the Subscriber at the time of registration:

• is preserved if in the next 180 days, the limit of the accumulated points corresponds to the company-approved limit.
• upgrade or downgrade if the accumulated points for the last 180 days exceed or are less than the limits set for the status change.
• points accumulated during old Bonus program and transferred into new after registration are not consider for the status changed process, only points accumulated in the new bonus program for the period of 180 days will be consider for the upcoming status change.

Example:

1. If the Subscriber has been granted Standard status at the time of registration, but within 180 days of the date of subscription s/he has accumulated points corresponding to Silver status (from 3000 to 8999 points), then on the 181 day, the subscriber status will be upgraded to Silver status.
2. If the subscriber was granted Platinum status at the time of registration, but within 180 days of registration s/he does not accumulate sufficient points corresponding to Platinum status (total points accumulated within 180 days must be ≥17000), but accumulates less than 3000 points, then on the 181 day, the subscriber status will be downgraded to Standard status.

3. Status benefits

3.1 Depending on the obtained status, the subscriber will accumulate bonus points according to the below mentioned ratio.

Ratio set for each status is the following:

• Standard status each: 10 amd = 1 point
• Silver status each: 10 amd = 1,3 points
• Gold status each: 10 amd = 1,5 points
• Platinum status: each 10 amd =1,7 points

3.2 Subscribers, with Gold and Platinum status, can benefit from the special offers, which are not available for the users of Standard and Silver status (users of the Standard and Silver status can benefit from the offers once upgraded to Gold and Platinum statuses).

• 5% discount for Gold status users and 7% discount for the Platinum status users on device purchase from the Team shops (The purchase of the devices, in the frames of the special offer, can be only by direct sales).

4. Points accumulation

4.1 Subscribers of the “Team Bonus” program will accumulate points for each spent 10 amd.

4.2 Points are accumulated based on the coefficient of each status set by the Company (point 3.1)

4.3 No points will be accumulated for the amount spent on premium SMS and voice services (for example: for the services included in the Entertainment section of telecomarmenia.am website, "Where are you" service, for messages sent to the short number 1045 (car park), and for any voice and short message services provided by third parties).

4.4 No points will be accumulated for amounts transferred by the “Balance transfer” service.
No points will be accumulated for using “Trusted payment” service.

4.5 For the prepaid Subscribers, points are accumulated for the day-to-day expenses for the mobile services, except for the expenses specified in the points 4.2 and 4.3. Accumulated points are transferred to the bonus account in 5 business days after using the services. The subscriber is eligible to use the received points immediately. SMS notification on the accumulated points will be sent to user once a week, every Monday.

4.6 For the postpaid Subscribers, the points are accumulated monthly and are provided in 5 business days after payment of the bill for the mobile services, except for the expenses specified in the points 4.2 and 4.3. SMS notification on the accumulated points will be sent to the user once a month.

4.7 In case the postpaid subscriber makes the payment in advance the accumulated bonus points will be transferred in the first 5 business days of the next month.

4.8 All the Subscribers, irrespective of their status, can also accumulate points by making one-time top up/payment within the specified amount limits. (See Table 2)

Points to be accumulated in case of for one-time top up/ payment: (Table 2)

One - time top up/payment amount	Rewarded points
10 000 – 15 000 amd	100
15 001 –  20 000 amd	150
20 001	200

Example:

1. In case of prepaid system: If the subscriber top ups the balance with 12000 AMD, s/he will accumulate one-time 100 points, after which s/he will accumulate corresponding points from the expense of each 10 AMD of the given amount.
2. In case of postpaid system: If the subscriber pays 12 000 AMD s/he will accumulate one-time 100 bonus points, as well as s/he will accumulate corresponding points for payment for the services used during that month. That is, if the status of the subscriber is Standart, s/he will immediately accumulate 1200 points (10 AMD = 1 point) plus 100 bonus points for one-time payment.

Note:  Subscribers accumulate  bonus points by taking into account the coefficient corresponding to the subscriber's status (see paragraph 3.1) and excluding the cases specified in the points 4.2 and 4.3.

The one-time balance top-up amount should not include the monthly TP fee, or should be at least 10,000 AMD more than TP monthly fee.

For example: In case of 10,000 AMD top-up, if the monthly payment for your TP is 3,500 AMD, then you will not receive points for a one-time payment, only points for the monthly TP payment will be provided. If the top-up amount is 13,500 AMD or more, then you will receive bonus points both for the monthly payment of the TP and 100 incentive points for one-time balance top-up.

4.9 In some special cases Company can provide incentive points to subscribers participating in the Program

As a special case the following can be considered:

4.9.1 Registration to the Team Bonus

While registering to the Team Bonus users will get reward points depending on the source of registration and the obtained status.

Welcome points reward (Table 3)

Status	Registration source	Rewarded points
Standard	Through www.telecomarmenia.am website/through USSD menu	100
Silver
Gold
Platinum
Standard	Through "My Team" application	200
Silver
Gold
Platinum

4.9.2 Switch to TP specified by Company in frames of the Team Bonus program

In case of switch to the any prepaid/postpaid TP from the below mentioned list users will accumulate bonus points (tariff plan change should be to higher tariff plans both for prepaid and postpaid segment).

List of the TPs (Table 4)

Tariff plans	Rewarded points
Be Free 1900	190
Be Free 2900	290
Be Free 4900	490
Be Free Regional	190
Be Free 7900	790
Smart 2500	250
Smart 3500	350
Smart 5500	550
Smart 7500	750
Smart 9500	950
Smart 12 000	1 200
Smart 15 000	1 500
COMBO 2 TV	700
COMBO 3	750
COMBO 3 TV	750
COMBO 4 Regional	750
COMBO 4 Basic	850
COMBO 4 Plus	1 000
COMBO 4 Max	1 250
COSMO 2	800
COSMO 4 12500	1250
COSMO 4 16500	1650
COSMO 4 GIG	5500

Note: Subscribers who have any current commitments (such as an annual subscription, bank guaranteed equipment, etc.) can benefit from the TP change to the above mentioned ones only after  completion of their commitment or after contract appropriate fulfillment.

*In case of upgrade from COMBO 2 light to above mentioned prepaid and postpaid TPs no bonus points will be allocated.

4.9.3 Additional bonus points for subscribing to COMBO packages

The offer is valid for the following packages:

Package	Points
COMBO 2 TV	350
COMBO 3	350
COMBO 3 TV	350
COMBO 4 Regional	400
COMBO 4 Basic	450
COMBO 4 Plus	550
COMBO 4 Max	650
COSMO 2	400
COSMO 4 12500	600
COSMO 4 16500	800
COSMO 4 GIG	3000

*Immediately after joining the program you will receive points for registration and the next day points for the activating current service package will be accrued.

5. Users of the program will have 2 bonus balances:

• Total accumulated points balance for the status review
• Current bonus points balance

5.1 Total accumulated points balance is a status review points balance, which is a sum of total points accumulated every 180 days from the date of registration in the Team Bonus Program. It is taken into account while reviewing users’ status. From the moment the user is given a new status (status upgrade/downgrade) or the current one is retained, the status review points are nullified and on the 181^st day the system starts a new count from 0 for the next 180 days for the next status review. (For details on granting a status, see the point 2).

5.2 Current bonus points balance -  is the balance of accumulated/spent points since the day user enrolled in the Team Bonus Program. Subscriber can exchange those points to the available services, available in the frames of the program. The unused points of the current bonus points balance are transferred to the following month. The unused bonus points of the current balance which were not spent during the period of the 180 days do not burn and are transferred to the following month. The current bonus balance will not be added to the status review points, which occurs every 180 days.

Example:

Prepaid/postpaid subscriber has registered in the program on the 05/10/2019 and received Standard status. During the first 180 days the status revision points accumulated were 3100 points, from which the subscriber spent 1900 points and its current balance (as of 02/04/2020) remained 1200 points. On the 181st day (03/04/2020), the program reviews its status and transfers the subscriber to Silver status (see Table 1). From the moment of granting the status, the remaining 3100 points of the status review points are zeroed and a new calculation of the subscriber status review points starts from 0. The 1200 points of the subscriber's current balance are transferred to the next month, in this case the 7th month's current bonus points balance. The subscriber can continue to exchange those points with the services available in the program. And new accumulated bonus points will add to this balance.

6. Points exchange

Subscribers can exchange the accumulated points to the available services in the following 3 ways:

• through the website telecomarmenia.am by visiting ”Bonus” section in “Personal account”
• through “My Team” application in “Bonus” section
• through USSD menu by dialling the applicable *555# command

6.1 Subscribers can exchange accumulated points with the services available in the frames of Team Bonus program, presented in Table 5.

List of services available in the frames of the “Team Bonus” program (Table 5**)

Service name	Service package	Expiry date	Service price
All-net min package  (to all mobile (on net to Team + off net to other RA mobile networks) and fix RA networks )	50 minutes	30	750 points and 100 AMD
	100 minutes	30	1250 points and 100 AMD
	200 minutes	30	2000 points and 100 AMD
Off-net min package  ( to other RA mobile networks)	30 minutes	30	750 points and 100 AMD
MB/GB packages*	1 GB	15	1000 points and 100 AMD
	2 GB	30	2000 points and 100 AMD
	5 GB	30	3500 points and 100 AMD

* Internet packages within Team Bonus program are not available for the services packages Combo and Cosmo with Internet speed limitation.

** In "Team Bonus" program 300 AMD off gg promocode offer is valid only for gg, ggEconom, ggSpecial, ggXL classes in territory of Yerevan.

6.2 Subscribers can exchange the accumulated points to “Nice Numbers”.
"Nice numbers" purchased with bonus points should be taken from the Team shops in 30 days.

The quantity of the provided Nice numbers is limited. In case of no available Nice number, points will be returned to the subscriber’s bonus balance.

List of “Nice Numbers” (Table 6)

The subscriber can exchange bonus points to "Nice" numbers, the number should be registered on the subscriber’s name. In the future the number can be renamed according to the current renaming rules.

Name of the Service	Nice number type	Service price
Nice numbers**	Nickel number	1000 points and 100 AMD
	Bronze number	5000 points and 100 AMD
	Silver number	10000 points and 100 AMD
	Gold number	45000 points and 100 AMD
	Platinum number	60000 points and 100 AMD

* Subscribers can exchange points for nice numbers, with the exception of numbers with code 33.

Only the Nice number is provided with discount, the price of the selected TP is subject to payment

Nice numbers from the E-shop are not available for the exchange with accumulated points in the Team Bonus program.

6.3 Subscribers can exchange accumulated points with the Roaming package 500 MB , presented in Table 7.

 

Roaming package (Table 7) 

Service name	Service package	Expiry date	Service price
Roaming package*	Roaming package 500 MB	15**	12000 points and 100 AMD

 

heck remainig Internet balance.

For prepaid subscribers: *225#
For postpaid subscribers: *2020#

 

*The Internet packages can be used only in below countries (in all operators’ network):

All European countries (except Monaco), Argentina, Australia, Bahrain, Bangladesh, Belarus, Brazil, Canada, Cameroon, China, Colombia, Congo, Georgia, Ghana, Egypt, Hong Kong, Indonesia, India, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Liberia, Macau, Malaysia, Mali, Mexico, Moldova, Mozambique, Myanmar, New Zealand, Oman, Peru, Philippines, Qatar, Russia, Saudi Arabia, Singapore, Sierra Leone, South Africa, South Korea, Sri Lanka, Tajikistan, Taiwan, Tanzania, Thailand, Tunisia, Turkey, UAE, Ukraine, Uruguay, USA, Uzbekistan, Vietnam 

**The Internet package is valid for 15 days after activation:

• After consumption of MB-s before the end of term or upon the end of the term, the tariffication of Internet will continue according tariffs, defined for the subscriber’s current tariff zone.
• The services are not reconnected automatically, in order to use the package again, the subscriber should reactivate the service.
• Services can be reactivated during the validity period. Upon re-activation, the volume of packages increases, but the package expires 15 days after the date of the last activated package. 

In all other countries the tariffication is made according to tariffs, defined for the given tariff zones. Details

The minimum data charge is on per 10KB basis.

7. Bonus Package Consumption

7.1 Service packages activated in the frames of the Team Bonus program have 15/30 days’ validity period (see Table 5).

7.2 Depending on the payment system, prepaid / postpaid bonus packages have the priority of consuming of the inclusions.

7.3 Prepaid subscribers have the following priority of the activated service consumption.

• Bonuses received through "Special Offers" (AMD, MB, minutes), which usually have different validation periods depending on the offer.
• Inclusions of services activated within the framework of “Team Bonus” program.
• Inclusions of the current tariff plans (for example: Smart / Combo ТП inclusions, Remix inclusions, Giga, etc.).

Note: In case of Mega and Unlimited Internet services the inclusion of activated bonus internet packages will be consumed at the same time.

Example:

In case the Team Bonus subscriber is on Smart 2500 prepaid TP and exchanged the points for “200 MB” internet package for 15 (activated on18.11.2019 and the package is valid until 03.12.2019) and after s/he got special offer (for example: recharge your balance for X amd and get 100 MB for 5 days) and fulfilled the offer terms and activated it. In that case as 1^st priority subscriber will consume the internet package activated by special offer, then the package activated by the points through “Team Bonus” and after the 500 MB package which is the Smart 2500 TP inclusion.

In case the Team Bonus subscriber is on the Smart 2500 prepaid TP and has exchanged bonus points for the 200 MB Internet package for 15 days (activated on 11/18/2019 and valid until 12/03/2019) and after that, s/he received a special offer ( for example: recharge the balance with X dram and get 100 MB for 5 days), user fulfilled the conditions of the offer, activated and received 100 MB as of 11/20/2019, which s/he can use until 10/11/2019, as part of his 2500 Smart package as of 11/18/2019 s/he has 500MB on the balance, then s/he will spend the volume of the Internet with the following sequence.

That is, on November 18, 2019 and November 19, 2019 the subscriber will spend the Internet from the volume of 200 MB of the Team Bonus package, then from November 20, 2019, he will start spending the volume of the Internet 100 MB received on a special offer, and after exhaustion s/he will start spending, the remaining volume from 200 MB of the Team Bonus package, and only after that will continue to spend the remaining 500 MB of his Smart 2500 package.

7.4 Postpaid subscribers have the following priority of the activated service consumption.

• Inclusions of the subscriber’s tariff plan (or example Smart / Combo TP inclusions, Giga, etc.).
• Inclusion of the services activated through “Team Bonus” program.

Example:

In case Team Bonus subscriber is on Smart 2500 postpaid TP and activated “200 MB” internet package for 15 days’ validity, s/he as a 1^st priority will use the 500MB TP inclusion and only after 200 MB internet activated in frames of Team Bonus.

7.5 The validity period of the services exchanged with subscriber’s points for prepaid subscribers is defined as follows:

In case of having a valid service package of minutes / internet / SMS and exchanging subscriber's points for a new service package of the same type, the activated service package will be added to the balance of the existing package and its validity period will correspond to the last activated service period.

For example, if on 21.11.19 a prepaid subscriber of Team Bonus program activated a 30 minutes package with 30 days validity (valid until 21.12.19) and on 27.11.19 exchanges the points for a service package of 20 minutes with 15 days validity  , then 20 minutes will be added to the 30 minutes balance and the validity of those minutes will be 15 days starting from 27.11.19 until 12.12.19.

7.6 The validity period of the services exchanged with subscriber's points for postpaid subscribers is defined as follows:

In case of having a valid service package of minutes / internet / SMS and exchanging subscriber’s points for a new service package of the same type, the priority of  service usage will be given to the first activated one, but to each package will be applied accordingly its validity period.

For example, if on 21.11.19 a postpaid subscriber of Team Bonus program activated a 30 minutes package with 30 days validity ( valid until 21.12.19) and  on 27.11.19 exchanges the points for a service package of 20 minutes with 15 days validity (valid until 12.12.19) , then the priority of service usage will be given to the first activated one, but to each package will be applied its validity period, valid respectively until 21.12.19 and 12.12.19.

7.7  In order to benefit from the Nice Number offer and 5/7% discount on device purchase offer for Gold/Platinum users, subscriber should visit shop within 30 days from day of service activation in order to get the offer. Subscriber can get the offer from any Team shop. In case subscriber does not visit shop within 30 days after the service activation, s/he will lose the possibility to benefit from the offer and the exchanged bonus points will not be refunded.

7.8 In the Personal Account, in the “Detailed Bill” section, the subscriber can see the accumulated bonus points, the packages/services activated by the points, and the remaining of the services included in the packages.

8. Notifications

In the frames of the Team Bonus subscribers will get different notifications based on the activated services and according to the following program rules.

• Registration
• Points accumulation (postpaid/prepaid)
• Service activation
• Reward points accumulation
• Tier upgrade/downgrade
• Information on accumulated bonus points validation.

9. Points nullification

9.1 In case of no usage of the current bonus points, during the validity period, all the accumulated points will be zeroed on the 31^st of December of the next year. The nullification of the accumulated points is performed on yearly basis both for prepaid and postpaid users. Before nullifying the accumulated points users will get warning notification sms 20 days in advance. In the personal account page user can see the accumulated points and its validity period. In case the user is subscribed to Team Bonus program for two or more years, theн s/he will have two validity periods for the accumulated points:

• the previous year accumulated points
• the current year accumulated points

Example:

Prepaid/postpaid user registered to Team Bonus program on 10^th of October 2019  and starting from the registration date started to accumulate bonus points, but has not excahanged the accumulated points to the available services offered by Team Bonus program until 31.12.2020. On 10.12.2020 user will get warning notification sms on points validity period end and points nullification. In case subscriber does not exchange the accumulated points to the available services by the mentioned period all the points accumulated in 2019 will burn as of 31.12.2020 with no restoration possibility.

10. Deactivation

If desired subscriber can deactivate the “Team Bonus” program by dialing * 555 # and  following the appropriate instructions. In case the program is deactivated, subscriber will lose all the accumulated points with no restore possibility.

11. General terms

11.1 The program is not available for additional SIM cards of “COMBO”, “Regional 3500” and “Regional 5500” tariff plans, as well as for “Internet today”, “Drive”, “Infinity”, “Step” tariff plans, and all tariff plans provided for legal entities.

11.2 In case of TP change and the TP renaming after the registration to Team Bonus:

• If subscriber changes his / her tariff plan to any tariff plan participating in Team Bonus (only tariff plans available to physicals entities) without changing the billing system, s/he maintains the same terms of usage (accumulated points/granted status, etc.) within the framework of the Team Bonus program. The activated packages and their remaining services will also be moved to the new TP.
• If subscriber changes his/her tariff plan to any tariff plan participating in Team Bonus (only tariff plans available to physical entities) with the change of the billing system (switch to prepaid from postpaid or vice versa) s/he maintains the same term of usage (accumulated points/granted status, etc.) within the framework of the Team Bonus program. But the packages and the services activated for the previous tariff plan will be lost and no inclusion will be transferred to new tariff plan.

Note: In case of switching from postpaid to prepaid system, no points will be accumulated on the transition account. (That is, when a subscriber closes the remaining debt for postpaid services and switches to a prepaid system).

• If subscriber changes his/her tariff plan to any of the non-participating tariff plans to Team Bonus program (tariff plans available for legal entities, "Drive", "Step", "Infinity", "Unlimited", "Basic", "Night", "Internet Today" tariff plans), regardless of the billing system, then its accumulated points are zeroed and Team Bonus account is deactivated.
• In case of renaming of the number registered in Team Bonus program, points accumulated by the previous user of the number are zeroed and the account is deactivated. The new user of the number should register to the “Team Bonus” in order to benefit from the program.
• The program is not available for the additional SIM cards of the COMBO service bundles.

11.3 Within the framework of the program, the service packages and nice numbers are provided to the subscribers with a discount, in case of availability of an appropriate number of points.

All-net  min packages  (on net to Team + off net to other RA mobile networks) : 50, 100 and 200 minutes, are provided respectively with 60%, 77.78% և 87.5% discount,. The  30 Off-net  min package  ( to other RA mobile networks) is provided with 44.44% discount.

Internet packages: 1, 2 and 5 GB are provided respectively with 85.71%, 90% և 95% discount,

100 SMS package (all-net (on net to Team + off net to other RA mobile networks) package is provided to all networks of RA mobile operators with 80% discount.

Nice numbers: Nickel, Bronze, Silver, Gold and Platinum are provided respectively with 95%, 98.75%, 99.5%, 99.83% և 99.93% discount.

Roaming package 500 MB is provided with 97.14% discount.

11.4 Regarding services exchanged with points in Team Bonus Partner offers category, subscribers’ phone numbers may be given to partners involved in provision of services.

11.5 "Telecom Armenia" OJSC may, without prior notice, change the terms of the program by posting new terms and complete information about the project at www.telecomarmenia.am.