FAQ
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USSD commands
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I use monthly internet service, how can I check the balance of MB?
You can check the data usage via *203# command in case of “Giga” service, which will be presented by KB.
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I use Be Free/Smart price plan, how can I check the balance of inclusions?
You can check the balance and the expiry date for the provided inclusions for both prepaid and postpaid systems via *113# command.
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I use "Let's talk" service, how can I check the expiration date?
You can check via *118# command.
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How can I transfer money to another subscriber?
"Balance Transfer" service code is *145*0xxxxxxxx*sum#. The price of one transfer is 29 AMD. You can transfer starting from 10 AMD. Transfer is possible for 5 times a day. The service is available not to all price plans.
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How can I borrow money?
You can use "Trusted payment" service. The service is activated via *141# code. The service price is 29 AMD, the sum is provided for 3 days. By dialing *142# You can check the provided amount. The service is available for prepaid subscribers, who are using “Team” mobile network services for more than 3 months.
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How to make a call with a hidden caller ID?
You can activate the "Calling Line Identification Restriction" service by dialing *110*071#, and deactivate it by dialing *110*070#. The service price for prepaid system numbers is AMD 20 per day. The service activation price for the postpaid system subscribers is AMD 1000 per month.
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I want to call just one person with a hidden caller ID, but not to other numbers.
To make a call with hidden caller ID to only one subscriber, You can activate ‘’Incognito’’ service by dialing *171# command, then before calling dial #31# before the number. The daily fee of the service is 25 AMD. The service can be used only if the balance is positive. The service remains active until it’s deactivated. To deactivate it is necessary to dial the *110*070# command. After deactivating the service #31# will no longer be active.
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How may I deactivate SMS ads notifications?
You can opt out of commercial SMS messages by dialing 0674454 number or send a free SMS message to 0674 this number with this text “454”. You will stop receiving commercial SMS messages within 3 working days.
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How can I get information about the balance of PLE service?
To get information about the balances of services, included in your price plan, you can dial *113# code․ To check the balance of your corporate account, dial the code *109#.
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How to check the balance of "3GB" and "40GB" postpaid internet packages?
To check the balance and the expiry date, dial *2020# command. Important! If You activate this internet package, but have not used it, You will not be able to check the balance, until You have used some of the volume.
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I use monthly internet service, how can I check the balance of MB?
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Balance check
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How is the amount payable presented for postpaid subscribers?
The subscriber can see the amount payable for the previous month immediately after the bills are ready, on the 2nd of each month
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In the case of a postpaid system, when will my number be suspended because of overdue amount?
Every month on the 19th, one-sided blockage occurs, blocking outgoing calls. On the 22nd, two-sided blocking occurs, and on the 23rd, no fee blocking occurs.
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How can I check the payable amount for the previous month?
To check the payable amount for the previous month dial the number 067413, *102# command or via the “My Team” application.
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How can I check the current month’s spending?
You can check the current month expenses by calling 067412 number for the postpaid system, or by dialing the *102# code for the prepaid system.
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I paid an excess amount, what will happen to that amount?
In case of a postpaid system, the excess amount remains on the account, as an overpayment, until the next month’s bill is submitted.
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How can I check the balance if I am a prepaid subscriber?
Prepaid subscribers can check their balance by dialing the *102# or via the “My Team” application.
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What USSD code can I use if I’m a postpaid subscriber?
You can check the money, subject to payment in case of postpaid system, by dialing 067413 request and the current balance can be checked via 067412 request, where the monthly subscription fee is not indicated. In roaming you can use *102# USSD request
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When the bill is ready for the postpaid system?
The subscriber can see the amount due for the previous month as soon as the bills are ready, from the 2nd to the 4th of each month.
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How is the amount payable presented for postpaid subscribers?
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Documentation
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I am the authorized person of a company and I want to go to a retail store to make a deal. What documents should be presented?
When visiting a retail store, the authorized person should have a trust deed in which all the duties allowed to him should be indicated. The trust deed should be authorized by stamp and be signed, and the passport of the authorized person is needed.
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I am a Legal Entity and I want to become a corporate subscriber. What are the required documents?
Тo become a corporate subscriber, a State Registration Certificate, TIN, director's passport and the stamp are required.
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I am the authorized person of a company and I want to go to a retail store to make a deal. What documents should be presented?
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COMBO
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How i can pay for activation?
After term expiration, when there is sufficient balance on the account, it is charged and the package is reconnected for 30-day period and there will be no need to dial any code. You will be informed about package re-activation via SMS.
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Why am I not charged after toping-up my mobile?
To activate the package after term expiration, it’s necessary to make a payment in 60 days, because after 60 days the package will be terminated and for reactivation, the owner, in whose name the package is registered, will have to visit Team retail stores with his passport.
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How can I check the expiration date?
You can check the expiration date by dialing *113# USSD code for COMBO 2 and 067406 for COMBO 3 and 4. Note that the expiration date the system shows is one day more for using mobile services.
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During what period can I pay for the service before the termination of the contract?
Within 60 days after the end of the active period of the package for COMBO 2, and for COMBO 3 within 51 days after the end of the active period of the package
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The expiry date of COMBO package hasn't passed yet, but the landline internet is disconnected, why?
Monthly payments of the last contract weren’t fully made while changing the tariff plan, that is why it is disconnected. To activate it, you must make a payment to the 13****** code.
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We paid for the internet using the 13****** key code, but it isn’t reconnected, what’s the problem?
The internet service works along with the mobile number. It’s necessary to make your top-up on your mobile phone. The payment to the given code was registered as an overpayment. To solve the problem, you need to visit Team office with the payment receipt and write an application for money transfer.
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We use COMBO plan, but we don’t make use of mobile number. Will my phone be charged if we make a payment?
Yes, regardless of the fact whether you use the number or not, if the contract has not been terminated, package activation charges are performed.
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The number is in roaming zone, but the expiry date has passed, will it be activated if we make a payment?
Yes, charging for the package may also be done when the number is in roaming zone.
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Are COMBO packages prepaid or postpaid?
COMBO service packages are prepaid, COMBO 3 and COMBO 4 are postpaid.
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How i can pay for activation?
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Limit
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Why is my number suspended?
There are several options:1. The number is suspended due to exceeding the limit.2. The number is suspended due to non-payment.
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I have not set a limit on the number, what limit is set?
If a limit is not set based on a written application, the limit is set automatically by the system, depending on the spending’s of the number. You can get information about the limit by dialing *110*321#.
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I want to set a permanent limit, can I set it by calling?
No, the permanent limit is set according to the application submitted by the subscriber. It is possible to set a limit not less than the cost of the tariff plan, the period is at least 30 days, maximum 999 days. The subscription fee is not included in the permanent limit.
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I've set a fixed limit on my number, but the bill has exceeded the limit, why?
The reasons may be different. If the number was restored by making a payment after being blocked by the limit during the month, the sum of the bill was more. We should also inform you that the financial information in the postpaid system is updated every 4 hours and it is possible that expenses may be incurred before the update, as a result of which the account will exceed the limit, note that it is updated later in the roaming zone. It should also be noted that VAT is not included in the presentation of current expenses.
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May I decrease the set limit on my number?
Yes, based on the application, You can reduce the size of the fixed limit, but not less than the price of the price plan.
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Why is my number suspended?
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SMS settings
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Why can’t I send SMS?
You need to register SMS center number in Your phone settings in SMS section. The SMS center number is +374 91 000301. If You are using an iPhone, dial **5005*7672*+37491000301#, and save changes.
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Why am I not receiving SMS messages from banks?
It is necessary to apply to the relevant bank so that Your phone number is attached to Your bank card, after which You will receive messages about bank transactions.
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Can I use the SMS messages provided by the price plan in the roaming zone?
No, you cannot use the SMS messages of the price plan in the roaming zone.
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Why can’t I send SMS?
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Roaming
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Can I top up my phone balance in roaming?
Yes, You can top up Your balance in roaming via online payment, through terminals, depending on the country You are in.
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Can I use the "Trusted payment" service in roaming?
Yes, if You use the number for more than 3 months, this service is also available in roaming.
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How can I contact the operator while in roaming?
You can call the toll-free number +37480000612, contact an online consultant or through our Facebook page.
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Can I use the "Call me" and the "Recharge my balance" services while in roaming?
Yes, it is possible.
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Is an incoming SMS charged in roaming?
Incoming SMS is free of charge in roaming.
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Can I activate roaming services if I am already outside of the country?
The services can be activated, however, we cannot guarantee that they will work correctly, since this number is already outside the RA.
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Can I top up my phone balance in roaming?