PIN/PUK codes are provided to subscribers of prepaid system on the basis of written application with visitation of cell phone number owner or attorney-in-fact of owner (with a letter of attorney, certified by notary) in Team Customer Care Office1.

PIN/PUK codes are provided to subscribers of postpaid systems of payments on the basis of oral application at 100.

• If your number is registered on the organization, it is necessary to name its juridical address, name and surname of attorney-in-fact and contact telephone number.
• During one working day you will receive a call from an employer of Team’s Customer Care Department. Be ready to name telephone number, for which PIN/PUK codes are asked, address and name of organization, tax requisites, name and surname of attorney-in-fact, etc.
• If the information given by you coincides with contract data, you will be dictated information about PIN/PUK codes.

If subscriber is a juridical body

• attorney-in-fact of the organization presents passport and a letter of attorney certified by notary
• fills the application form for PIN/PUK code recovery
• names at least 3 numbers that are called most frequently

PUK-code is necessary for SIM unblocking if you dialed wrong PIN-code thrice.

To unlock PIN1, type the command:

** 05 * PUK1 code * new PIN1 code * repeat the new PIN1 code #

To unlock PIN2, type:

** 052 * PUK2 code * new PIN2 code * repeat the new PIN2 code #

Be careful when entering the command to unlock: if the PUK code is entered incorrectly 10 times, the SIM card is completely blocked. In this case, you will need to replace the SIM card.

¹Details about the conditions for providing PIN/PUK codes, as well as the procedure and duration of the procedure are provided at the customer service center.